Refund & Cancellation Policy

Refund & Cancellation Policy Last Updated: 25 May 2026 ✅ 100% Refund for Manufacturing Defects If you receive a product with manufacturing defects (fabric defects, stitching errors, or damaged during production), we will issue a FULL REFUND or free replacement. No questions asked. When Refunds Are Applicable – Manufacturing defects – Fabric quality issues, stitching defects, missing buttons – Wrong product delivered – Different product than what was ordered – Damaged during transit – Physical damage, tears, stains, or packaging compromised – Missing items – Incomplete order compared to invoice When Refunds Are NOT Applicable – Change of mind after order is confirmed – Size issues – If you ordered the wrong size (size exchange available instead) – Minor color variations – Due to screen display or lighting differences – Wash and wear – Damage after washing, drying, or regular use – Products without original tags or used condition Size Exchange Policy If the standard size (S, M, L, XL, XXL) you ordered does not fit, you may request a size exchange within 7 days of delivery. Returned product must be unused, unwashed, with original tags intact. Customer is responsible for return shipping. Exchange shipping is free for the first exchange. How to Request a Refund or Exchange Contact us within 7 calendar days of delivery with: – Order ID number – Clear photographs/video showing the defect (for refunds) – Your request (refund or exchange with size preference) Send to: info@rayat.in or WhatsApp: +91 9371917593 Refund Process Timeline – Approval: Within 2-3 business days after receiving your request with valid evidence – Refund processing: 5-7 business days after approval – Credit to account: 2-5 additional days depending on your bank/payment provider – Razorpay will handle the refund to original payment method Cancellation Policy Orders can be cancelled within 24 hours of placement for a full refund. After 24 hours, the order may have been processed for shipping. Cancellation after dispatch is not possible. Cancelled orders receive refund within 5-7 business days. 📦 Shipping Damage Protocol If product is damaged during transit, please REFUSE DELIVERY or UNBOX ON VIDEO. Contact us within 48 hours with unboxing video/photos for immediate replacement/refund. Contact for Returns & Exchanges Email: info@rayat.in | Phone: +91 9371917593 Return address: Will be provided upon approval. This refund policy is compliant with Indian Consumer Protection Act, 2019 and applicable e-commerce guidelines.